Complimentary shipping is included on every order delivered to New Zealand or Australia. There is no minimum spend and no code is required.
Prepared with care
We process and dispatch orders within one working day. Working days are Monday to Friday, excluding New Zealand public holidays.
New Zealand delivery
Delivery is estimated at two to three working days after dispatch. Allow approximately three to four working days in total for processing and delivery. These are estimates rather than guaranteed arrival dates; rural addresses, public holidays and carrier delays may take longer.
Our preferred New Zealand service is NZ Post with signature required.
Australia delivery
Shipping is complimentary on every order. Delivery is estimated at five to ten working days after dispatch. Allow approximately six to eleven working days in total for processing and delivery. These are estimates rather than guaranteed arrival dates; customs processing, remote addresses, public holidays and carrier delays may take longer.
Other destinations
Where shipping is available to another destination, the delivery charge is shown at checkout before payment. Complimentary shipping applies to New Zealand and Australia.
Help with delivery
If your parcel is delayed or has not arrived, contact info@thegiltcomplex.co.nz with your order number so we can help investigate.
For return questions, email info@thegiltcomplex.co.nz. Your statutory consumer rights remain unaffected.
30-day returns
Request an eligible change-of-mind return within 30 calendar days of delivery. Items must be new, unworn, unused and undamaged, with original packaging and tags. Worn or tried-on pierced jewellery is excluded from change-of-mind returns. Sale items are eligible on the same conditions.
Contact us before sending a return. You arrange and pay return postage for change-of-mind returns; there is no restocking fee. Eligible refunds are issued to the original payment method within 10 business days of receiving the item. Faulty, damaged or incorrect goods are handled separately under your consumer rights.
Read the full returns and refund policy, including return instructions, exclusions and statutory rights. Read the full shipping policy.