Contact information

Contact The Gilt Complex

We are here to help with jewellery questions, order updates, delivery, returns and aftercare.

Business name: The Gilt Complex
Country: New Zealand
Email: info@thegiltcomplex.co.nz
Website: thegiltcomplex.co.nz

Orders and delivery

Please include your order number and the email address used at checkout so we can locate your purchase. For delivery estimates and shipping information, see our shipping policy.

Returns and product concerns

To request a return, email info@thegiltcomplex.co.nz with your order number and the item you would like to return. We will provide return instructions and the correct return address. Please contact us before posting jewellery.

Our return and refund policy explains our 30-day change-of-mind returns, item condition requirements, return postage and refund timing. If an item is faulty, damaged or incorrect, describe the issue and include photographs where practical so we can help arrange an appropriate remedy. Your statutory consumer rights are unaffected.